Shipping policy

Shipping Policy for Viba Cosmetics within the UAE and Worldwide

Thank you for choosing our store for your cosmetic purchases. We are committed to providing a seamless shopping experience, including reliable shipping services. Please take a moment to review our shipping policy regarding the shipment of cosmetics within the UAE and worldwide.

Domestic Shipping (within the UAE):

  1. We offer shipping services for cosmetics within all Emirates of the United Arab Emirates (UAE).
  2. Orders are typically processed and dispatched within 1-2 business days, excluding weekends and public holidays.
  3. For domestic shipments, we partner with Aramex, a reputable courier service to ensure prompt and secure delivery to your specified address.
  4. Estimated delivery times within the UAE range from 2-5 business days, depending on your location.
  5. We provide tracking information for your order, allowing you to monitor its progress until it reaches your doorstep.
  6. Shipping fees for domestic orders are calculated at checkout. We charge a flat rate of 20AED for packages weighing up to 2 kgs. For packages exceeding 2 kgs, an additional fee may apply. The exact shipping fee will be displayed and included in your total order amount at the checkout page

International Shipping (worldwide):

  1. We are delighted to offer international shipping for cosmetics to customers around the world.
  2. International orders are typically processed and dispatched within 1-2 business days, excluding weekends and public holidays.
  3. We partner with reliable Aramex, an International shipping carrier to ensure secure and efficient delivery of your cosmetics.
  4. Delivery times for international shipments may vary depending on the destination country and customs clearance processes. Please note that customs duties, taxes, or import fees may apply and are the responsibility of the customer.
  5. To provide transparency and peace of mind, we offer tracking information for all international orders, allowing you to monitor the progress of your shipment.
  6. Shipping fees for international orders are calculated at checkout. We apply a flat rate, which will be specified during the checkout process, for packages weighing up to 2 kgs. In the case of packages exceeding 2 kgs, an additional fee may be applicable. The exact shipping fee, including any additional charges, will be presented and included in your total order amount on the checkout pageRestrictions and Limitations:
  1. It is important to note that some countries may have specific regulations and restrictions on the import of cosmetics. It is the customer's responsibility to be aware of and comply with any applicable laws or regulations in their country.
  2. In the event that a particular cosmetic product cannot be shipped to a specific destination due to legal restrictions, we will promptly notify you and issue a refund for the affected item(s).
  3. We reserve the right to modify or update our shipping policy as necessary to comply with any changes in regulations or carrier policies.

If you have any further questions or require assistance with your shipment, please don't hesitate to contact our customer support team. We are here to help!