Privacy policy

At Viba Cosmetics, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and protect your information when you use our Shopify-based online platform to purchase cosmetics in the UAE market.

  1. Information We Collect

When you use our platform, we may collect the following information:

  • Personal Identifiable Information (PII): Your name, email address, phone number, and shipping address.

  • Order Information: Details of the products you purchase, shipping address, and order history.

  • Payment Information: Credit card or payment details necessary to process transactions securely.

  • Website Usage Data: Information automatically collected about your browsing behavior, such as your IP address, device information, and browser type.

  1. How We Use Your Information

We use the collected information for the following purposes:

  • To process your orders, fulfill purchases, and deliver products to you.

  • To communicate with you regarding your orders, inquiries, or customer support requests.

  • To send you relevant updates, newsletters, and promotional offers if you have opted to receive them.

  • To personalize your shopping experience and improve our platform, services, and product offerings.

  1. Data Sharing and Disclosure

We respect the privacy of your personal information and do not sell or disclose it to third parties for marketing purposes. However, we may share your information in the following cases:

  • With trusted service providers who assist us in operating our platform, processing payments, and delivering products. These providers are obligated to maintain the confidentiality and security of your information.

  • To comply with legal obligations, respond to valid legal requests, or protect our rights and interests.

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

  1. Your Rights and Choices

  • You have the right to access and update your personal information. If you would like to review or correct the information we hold about you, please contact us using the information provided below.

  • You can choose to opt out of receiving marketing communications from us by following the instructions provided in our emails or by contacting us.

  1. Security Measures

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.